Terms and Conditions of Service

  1. Definitions

    In these conditions:

    1. “We” means Move It Mate Pty Ltd (ACN: 653368426 ABN: 75653368426) , and “Us” and “Our” have corresponding meanings;
    2. “You” means the party entering into the agreement for Services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is signed, and “Your” has a corresponding meaning;
    3. “Ancillary Services” means services which are ancillary to the Services, but which We do not offer or provide, including transportation by sea, rail or air, and transportation of vehicles, trailers, caravans, boats and animals;
    4. “Goods” means all furniture and other effects which are to be the subject of the Services;
    5. “Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal and (if applicable) storage ;
    6. “Subcontractor” means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the Services;
    7. “Third Party Provider” means any person who We have arranged to carry out any Ancillary Services;
    8. Words in the singular include the plural, and words in one or more genders include all genders. These Terms constitute a legally binding agreement between us and you. By accepting the services, you are agreeing to comply with, and carry out all obligations set out in, our terms and conditions herein and our website (https://www.moveitmate.com.au). We may vary these Terms (at any time and at our discretion) by publishing the varied Terms on our Site, at which time they will become effective immediately. We recommend that you check our Site regularly to ensure you are aware of our current Terms.
  2. Your Responsibilities

    Your Responsibilities

    1. You are at least eighteen (18) years old;
    2. You have the legal right and capacity to enter into a legally binding agreement with us on your own behalf (or on behalf of the person or entity you represent, as applicable);
    3. The goods to be removed are your own property, or the goods are your property free of any legal charge; or
    4. you have the full authority of the owner or anyone having a legal interest in them to enter into this agreement, and you have made the owner fully aware of these terms and conditions prior to entering into this agreement and that they have agreed to them.
    5. Any information which you have provided or will provide to us or via the Website, on which We have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work is true and accurate in all respects
    6. You will ensure that You or some person on your behalf is present when the Goods are loaded or unloaded, except if they are being unloaded into or loaded from store.
    7. You warrant that the Goods do not include any firearms or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest unless You have disclosed to Us in writing the presence and nature of any such items prior to them being made available to Us for loading or storage. We may refuse to remove or store such items. If We discover any article or substance of this nature after the Goods have been received by Us, We may take any reasonable action, including destruction or disposal, as We may think fit without incurring any liability to You.
    8. You will, prior to the commencement of the removal or storage, will give to Us written notice of any Goods which are of a fragile or brittle nature and which are not readily apparent as such, or which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment in any case having a value in excess of $1,000.
    9. You will ensure, to the best of Your ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by Us and that none is taken in error.
  3. Our Responsibilities
    1. WE ARE NOT COMMON CARRIERS AND ACCEPT NO LIABILITY AS SUCH. We reserve the right to refuse, in our complete discretion, to quote for the carriage of goods (or any class of goods) for any person.
    2. We will provide moving services through the provision of transport, labour and moving expertise in accordance with these terms and conditions.
    3. We may use Contractors or Subcontractors to undertake the whole or any part of the Move.
    4. We shall be entitled to carry, or arrange for the carriage of, the Goods by any reasonable route (having regard to all the circumstances including the nature and destination of any other goods being carried on or in the conveying vehicle or container) and by any reasonable means, including, where We consider it necessary or desirable, by sea, rail or air, and for that purpose, as Your agent, to arrange for a Third Party Provider effect such carriage by sea, rail or air.
    5. We do not use Tollways. There will be an extra charge when passing through any Tollway as request by you and you will be charged for the same, unless otherwise stated in writing.
    6. We will or may, at Your request and as Your agent, arrange to have Ancillary Services undertaken by Third Party Providers, but We accept no liability, including liability for any loss or damage, arising out of the provision of Ancillary Services. However, if We arrange for a Third Party Provider to undertake carriage of the Goods by sea, rail or air, and the Goods suffer loss or damage at some time when they are either in Our possession or the possession of the Third Party Provider, and if We cannot establish, on a balance of probabilities, that the Goods were in the possession of the Third Party Provider when that loss or damage occurred, the Goods will be deemed to have been in Our possession at the time.
  4. Service Cost Terms
    1. You agree to the payment of the price provided for the Service(s) (the ‘Service Cost). Service Cost displayed are in Australian dollars AUD) and includes GST where applicable. Service Cost are subject to change.
    2. Our Service Cost are charged as follows
    3. i. an hourly rate payable for our Service during the move; plus ii. a call out and return fee if applicable, both of which are agreed with you prior to commencement of Service
    4. In determining the fees payable to us under these terms and conditions, our Services and the Move commence at the time we arrive at the first address and complete at the time you pay all fees owing to us and sign the completion sheet
    5. For a booking to be confirmed, a Move Fee of $50 needs to provide at the time of booking. This Move Fee will be deducted from total Service Cost which is payable at the completion of service.
    6. For payment of the Service Cost, we accept cash, all major credit cards (2.00% surcharge applicable) and bank transfer to Move It Mate Pty Ltd (Account Name: Move It Mate ; BSB: 063074 ; Account Number: 10153735) .
    7. Unless you elect otherwise, payment of the Service Cost must be made at the completion of the Service, however, we reserve the right to ask for an initial 10% deposit on the day of Booking to confirm your booking.
    8. If a date for the performance by Us of any Services is agreed upon in the quotation and acceptance or subsequently, and You require that date to be altered or the Goods are not available on that date, We will be entitled to make a reasonable additional charge for any loss or additional expense occasioned by such alteration or unavailability.
    9. Third party payments must be confirmed 24 hours prior to commencement of service. If You arrange with Us or instruct Us that Our charges are to be paid by a third party, and if that party does not pay the charges within 14 days of the date set for payment or, if no date is set for payment, within 14 days of the date of invoice, you agree to thereupon pay the charges. All confirmation of payment by a third party must be confirmed by mail by third Party via email to (Please insert mail id), prior to services.
  5. Delivery We shall not be bound to deliver the Goods except to You or a person authorised in writing by You to receive the Goods. If We cannot deliver the Goods either because there is no authorised person there to receive them on Our arrival, or because We cannot gain access to the premises, or for any other reason beyond Our control, We will be entitled to unload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, we will endeavour to contact You to ascertain whether You have any alternate instructions.
  6. Damages You MUST inspect all Goods as they are unloaded. Immediately following your inspection ,you must notify us of any damage caused to your Goods during the move via email ( Please insert mail id) with 24 hrs AND you must list any damage on your booking sheet. As you have the right to participate in the move, we are not liable for any damage not caused solely by us.
  7. Limited Liability We will not be liable for any loss and damage or any delay for certain factors that are beyond our control. If you have elected not to take out any insurance over furniture items whilst in transit or storage and we (or our subcontractor) did not package any furniture items for you prior to transit or storage, we will only be liable for damage to the furniture items up to an amount of $1000 per service. This cap on our liability to you does not apply if there is evidence that we (or our subcontractor) failed to exercise due care and skill and this failure is what caused the damage. If you have elected not to take out any insurance over the goods whilst in transit or storage and we (or our subcontractor) have not packed the goods for you, we will only be liable for lost, stolen or misplaced boxes or items up to an amount of $300 per service. This cap on our liability to you does not apply if you provided us with a completed inventory including valuation of the contents of the box containing the goods prior to commencement of the transit or storage and there is evidence that we (or our subcontractor) failed to reasonably secure the goods whilst in our custody or care. Exclusions from our Liability To the fullest extent permitted by the law, we specifically exclude and limit any liability under the Guarantee, these terms and at law that arises from:
    1. where items have been added to the moving list without consultation with office staff prior to the day of the move.
    2. where the existing condition/circumstances of an item OR a particular direction or instruction contravenes our normal workmanship standards, SO THAT damage to that particular item MAY be unavoidable. It will be verbally agreed between you and us relating to existing conditions/circumstances of an item and hence will not be covered by this guarantee.
    3. where the damage arises from conditions or things which are not known to us, for example from a defect in any Goods that is not immediately obvious.
    4. where damage has arisen as a direct or indirect result of you failing to adequately protect and appropriately pack the Goods.
    5. where you fail to notify us of the damage to the Goods at the time of completing the Move in accordance with condition 6(a).
    6. self-assembled furniture that has not been flat-packed for transport, electronic goods & white goods not packed in their original packaging or appropriate box suitable for transport, items in excess of safe lifting limits, marble or masonry items, mattresses not in protected wrapping, pot plants or fish tanks or any other item whereby moving such an item can cause unavoidable damage due to the nature of that item.
    7. internal damage to electrical goods where we have caused no external damage, as some items may develop unavoidable faults no matter how carefully handled.
    8. due to their inherent design, it has been found that damage can occur to curved televisions even when properly packed and handled, and as such are excluded from any guarantee.
    9. where the damage to an item or property is of a cosmetic nature such as surface dents or scratches.
    10. any consequential loss or damage arising in respect of the Move or any damage caused during the Move to the Goods, other items that are not being moved, or the property at which the goods are being removed from or delivered.
    11. Where an item is part of a pair, set, suite or collection
    12. of items, our liability shall extend only to the proportionate part of the pair, set, suite or collection of items, regardless of any special value the damage or lost part may have as part of such pair, set, suite or collection of items.
    13. where the damage relates to or arises from
    14. the transport vehicle being damaged by fire, flood, collision or over-turning and we are compensated by our insurer, you will only be entitled to compensation to the extent such compensation is covered by our insurance.
    15. where items have been moved into a mobile storage container.
    16. (xiv) where you fail to make full payment of the fees owing to us in accordance with these terms and conditions.
    17. any move which is completed for no charge to any parties involved is excluded from this Guarantee
    18. any move involving only one member of staff is excluded from this Guarantee.
  8. Insurance Move It Mate services come equipped with public liability & Limited Transit insurance. But it is your responsibility to arrange adequate insurance to cover the goods submitted for removal transit and/ or your premises against any Accidental physical loss or damage or the deliberate act of a third party. If you require comprehensive insurance cover for your move, please contact CARTS Removals Insurance on 1300 880 253 or get an instant Online quote https://www.removalsinsurance.com.au You may, of course, arrange insurance with an insurer of your choice.
  9. Lien Over Goods To the fullest extent permitted by the law and in addition to any other rights we may have at law, all goods we receive are subject to a general lien for any moneys due by you to us relating to the Services provided by us.
  10. Additional Conditions of Engagement We reserve the right to suspend work or vacate a property due to any issue endangering the health & safety of our staff, contractors or sub-contractors. We reserve the right to refuse to transport any item where the weight of that item exceeds our safe-lifting limits (32kg for one person, 80kg for two people).
  11. Cancellation and Refund If you have made a Standard Booking (30 days or greater from to Moving Date) and cancel your Service:
    1. within 48 hours of the booking confirmation; or
    2. at least 21 days before the applicable Move Date,
    3. then we will provide a refund of the Move Fee If you have made a Short Notice Booking (0 -29 Days from Moving Date) and cancel your Removal Contract, then the Move Fee is non-refundable.
  12. Cost You are liable for any additional cost(s) incurred by us, as a result of a breach of these terms and conditions.
  13. Severance Any provision in these terms and conditions which is prohibited or unenforceable is to be severed and read down to the extent necessary to make these terms and conditions enforceable, unless it would materially change the intended effect of these terms and conditions.
  14. Applicable law These terms and conditions are governed by the law in force in Victoria, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.